Mark Hoplamazian, CEO of Hyatt, announced at the recent World Travel & Tourism Global Summit that the company is considering lowering its rate on group commissions because of several factors. Marriott lowered its group commission rate from 10% to 7% for North America bookings last month, and Hilton will follow suit in October.
United Airlines has opened a sales office in San Jose, Costa Rica. Travelers can use the office to purchase tickets, make reservations and check into flights.
Dream Hotel Group will raise its group commission rate to 12% from 10% until the end of 2018, despite Marriott International and Hilton's decisions to lower group commissions. "In a time where agents seem underappreciated, we want to remind them that we are here, and we love their business," Dream Hotel Group CEO Jay Stein said.
The recent expose of Allegiant Airlines on "60 Minutes" has called the airline's safety practices into question; however, agents state they had already been opting out of working with Allegiant due to the way the airline conducts business. Agents have experienced frequent flight delays and long customer-service hold times with Allegiant.
Nassau, Bahamas, offers a wide range of indoor and outdoor adventures travelers of all ages can enjoy. Families can learn about pirates at the Pirates of Nassau Museum and ride on waterslides at Aquaventure at Atlantis Paradise Island.
When dealing with destination weddings, as well as with group contracts, there are several steps you can take to keep net rates hidden from your clients and avoid being responsible for unsold rooms, Mark Pestronk advises. For example, you can have the wedding couple sign an agreement requiring them to pay you in advance the amount the supplier wants you to pay and giving you the authority to cancel the travel arrangements if the couple misses the payment deadline.
The UPS My Choice Deals program now offers more than 43 million consumers around the world access to discounts at a range of businesses including Costco, Disneyland and Neiman Marcus. The program also provides benefits to shippers: "These are active customers receiving deliveries, so the customers who signed up for My Choice have already proven they are willing to receive goods and they are willing to order online," said UPS executive Stu Marcus.
The Virgin America brand will disappear at midnight on April 24 when Alaska Airlines begins redirecting traffic from the Virgin America website to Alaska Airlines' website and supporting only the Alaska Airlines-branded web app and call center. Updated flight numbers and airport branding will also reflect the change.
Industry leaders are at odds with Marriott International President and CEO Arne Sorenson's recent assertion that there has been a drop in bookings through travel agents because consumers prefer to make their own reservations online. Other travel executives see consumers that are overwhelmed with digital options and turning to agents for their valuable services and guidance.