Pushing back on ideas is important, but do so with grace and for the right reasons, writes Jane Perdue. "Present your thoughts less in terms of how they benefit you and more in terms of how they benefit the team, organization, community, etc.," she writes.
FinancialForce CEO Tod Nielsen tries not to be a micromanager but acknowledges it's easy for him to ignore his employees and just do the work himself. "In order to be successful I've got to let the teams do it and let them learn and grow instead of me just doing it for them," he says.
New ways to deepen customer connections to your brand online include creating a microsite where users can share experiences, location-based messaging and live video marketing, which entails real-time feedback, Erika Levy writes.
Artificial intelligence tools can help HR with recruitment, training, employee potential and gauging sentiments, writes Josh Bersin, founder of Bersin by Deloitte Consulting. AI does require people to monitor it and make sure information is analyzed and used properly.
Putting HR processes on mobile devices can be engaging while providing new sources of valuable data, writes Andreas Lohff, CEO of cut-e Group. Make sure such programs are easy to use because "employees will form opinions about HR's effectiveness based on their experience of mobile-enabled HR processes," Lohff writes.
HR should follow up on anonymous social media posts regarding workplace harassment, HR consultants say. However, OperationsInc CEO David Lewis notes that an anonymous complaint is harder to act on than a full HR investigation that includes witnesses.
Give your project teams a way to interact in a virtual community and a strategy for following up on what they learned, writes Lauren Trees, principal research leader for knowledge management at APQC. "The right combination of approaches for your organization will depend on the type of projects you do, the resources available to enable knowledge sharing and collaboration and the underlying culture," Trees writes.
Industry-specific credentialing programs can help employees learn the latest skills without the commitment demanded from longer-form training and degree programs. Diligence is required in selecting providers of such programs, says Jerusha Harvey of the Data and Marketing Association.