T-Mobile's revenue has more than doubled since John Legere become CEO in 2012, with a focus on customer needs a key factor, writes Aaron Pressman. "Reps are held responsible for the outcomes of their customer group, measured by metrics such as how frequently customers defect to another carrier or how often they call support, and reps and their managers are empowered to hand out service credits or alter bills," he writes.
Improve your compensation package by negotiating for perks before accepting a job offer, Rebecca Koenig writes. Benefits could include a company car, the flexibility to work from home or an extra vacation week, she writes.
Companies that accept credit cards as a form of payment can benefit from larger transactions, writes Nicole Bryan. By accepting credit cards, companies can provide better customer service and expand their customer base.
President Donald Trump told members of Congress that a lot of the 100 million unemployed people in the US want to work, saying possible trade sanctions would boost American manufacturing. Only about 5.2 million of the 95.7 million Americans not working would like to be employed while others are students, elderly or stay-at-home parents, and the economy is considered to be close to full employment.
A man calling himself Howard was removed from a women's Olympic ice hockey game and the opening ceremony because he was impersonating North Korean dictator Kim Jong Un. "My face is too political. I was born with this face. I've got to live with it," he said.
Cross-cultural training is important for anyone who visits other countries or receives visitors from abroad, writes training expert Donna Steffey. "Utilizing awareness-in-action is also required -- the ability to read people around you and to know when it is necessary to self-correct or make amends for your mistake," she writes.
Being given a stretch assignment from your manager is an opportunity to advance your skills, says Mikaela Kiner, founder and CEO with uniquelyHR. "The assignment should help you do one or more of the following: Build new skills, increase your visibility, try out a new discipline or geography or gain an experience like managing people that you haven't had before," she says.
Every work culture has its pros and cons, so if yours is experiencing too much stress from competitiveness, it may be time to borrow concepts from a collaborative culture, writes Jesse Lyn Stoner. When red tape and dullness inhibit performance in a bureaucratic workplace, adopt approaches from startups, such as allowing more individual initiative, she writes.
The CEO must set a data-driven, bold benchmark for strategy sessions to avoid them becoming a battle over each department's interests, write Chris Bradley, Martin Hirt and Sven Smit. They recommend replacing annual strategy meetings with an ongoing discussion that focuses on a few key bets rather than diluting resources through many projects.
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